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Usability Testing
Gain insights into how your users think

Both-rooms-v2What is a Usability Test?

A Usability Test is a way to evaluate a product or service with your ideal, target-market customers. An expert analyst team works with users of the product in one-on-one sessions to collect data and identify problems, individually tailoring sessions for each and every user.

Our experts work with you to help you understand not just what the users say and do, but also what they don’t say and don’t do.

Why do a Usability Test?

The feedback and results from a Usability Test can be used to:

  • Increase conversion rates & Improve sales
  • Reduce help desk or call center costs
  • Get stakeholder buy-in for necessary changes
  • Answer unresolved questions raised by web analytics
  • Identify underlying or systemic problems typically overlooked in smaller-scale research

Types of Usability Testing

The Results

I was impressed with the testing technology, the methodology and especially the team that led the project. This is one of the most impactful pieces of research I have ever delivered to my team.

Kevin King
-Senior Director of Digital Media, A&E Television Networks

Usability Testing benefits your customers and, in turn, your company. You get the chance to see people use your product/website/etc. in realistic situations and describe the experience in their own words. You may see them do something unexpected or hear suggestions for new features. Most importantly, you get insights into how your users think.

Contact us today to see how to delight and satisfy your customers by uncovering significant website issues.

Contact us


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CLIENT TESTIMONIALS

“From beginning to end, everyone I interacted with from Usability Sciences was professional and thorough. I was impressed with the testing technology, the methodology and especially the team that led the project. This is one of the most impactful pieces of research I have ever delivered to my team. Thank you!”

Kevin King
Senior Director of Digital Media, A&E Television Networks

“USC managed tight timelines and a client team that was tough to wrangle, But more importantly, the quality of the work was exemplary. It's work I would hold up as "the way we should do things" and share as a case study across the organization.”

Group Product Director
Digital Marketing, Pharmaceutical Company