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Usability Testing
Gain insights into how your users think

Both-rooms-v2What is a Usability Test?

A Usability Test is a way to evaluate a product or service with your ideal, target-market customers. An expert analyst team works with users of the product in one-on-one sessions to collect data and identify problems, individually tailoring sessions for each and every user.

Our experts work with you to help you understand not just what the users say and do, but also what they don’t say and don’t do.

Why do a Usability Test?

The feedback and results from a Usability Test can be used to:

  • Increase conversion rates & Improve sales
  • Reduce help desk or call center costs
  • Get stakeholder buy-in for necessary changes
  • Answer unresolved questions raised by web analytics
  • Identify underlying or systemic problems typically overlooked in smaller-scale research

Types of Usability Testing

The Results

I was impressed with the testing technology, the methodology and especially the team that led the project. This is one of the most impactful pieces of research I have ever delivered to my team.

Kevin King
-Senior Director of Digital Media, A&E Television Networks

Usability Testing benefits your customers and, in turn, your company. You get the chance to see people use your product/website/etc. in realistic situations and describe the experience in their own words. You may see them do something unexpected or hear suggestions for new features. Most importantly, you get insights into how your users think.

Contact us today to see how to delight and satisfy your customers by uncovering significant website issues.

Contact us


Additional Resources

Also, let our team of user experience professionals take you through usability testing insights:

  • Check out our best practices for completing purchases online, as we discuss the “must-haves” for a satisfying e-commerce experience.

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  • Maybe your go-to weapon is the usability test. Or maybe you just cannot resist focus group fireworks. But do you know when you should lock and load on something a little different? In this webinar, we take a look at various research methodologies to determine which one will effectively tackle your burning questions.

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  • Forms are an integral part of many online activities, including checkout and registration. We cover best practices such as how to indicate required information, present form fields, incorporate form validation and handle multi-page forms.

    Learn More

  • Comparison tables can be an effective tool for users when determining which product meets their needs. We cover the elements of an effective comparison table, including: which information to include, filtering options, scalability and other essential options.

    Learn More

  • Comparison tables can be an effective tool for users when determining which product meets their needs. We cover the elements of an effective comparison table, including: which information to include, filtering options, scalability and other essential options.

    Learn More

  • Ensure your users are confident that they have successfully emailed an article, printed a page, added items to a wish list or placed orders by informing them with an effective confirmation page.

    Learn More

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CLIENT TESTIMONIALS

“From beginning to end, everyone I interacted with from Usability Sciences was professional and thorough. I was impressed with the testing technology, the methodology and especially the team that led the project. This is one of the most impactful pieces of research I have ever delivered to my team. Thank you!”

Kevin King
Senior Director of Digital Media, A&E Television Networks

“USC managed tight timelines and a client team that was tough to wrangle, But more importantly, the quality of the work was exemplary. It's work I would hold up as "the way we should do things" and share as a case study across the organization.”

Group Product Director
Digital Marketing, Pharmaceutical Company