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What does the rise of the Digital Assistant mean for the businesses and industries that are now forced to compete in this Internet of Things (IoT) environment?
Recently I attempted to place an order on a website that had unique products that no other manufacturer offers. My initial order with this company was placed by a representative with the company and all future orders were to be reviewed and placed by me. It was easy enough to login to my account, but… read more
Typically, only 4% of dissatisfied customers will actually voice their complaints about a negative experience they had with your company. How, then, do you answer the question, "Why are we losing customers?"
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