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Agile Usability Testing
Agile User Experience Research

Agile Usability Testing

Many of our clients are developing their websites and products in an Agile environment these days — fast paced, incremental development efforts, and through an iterative approach.

For many of these clients, the traditional User Experience/Usability Testing process doesn’t always move at a speed that can keep up with the project development lifecycle. Our Agile clients are looking for user research that can be executed quickly, with minimal lead time, and that produces high quality, actionable recommendations.

For these clients, we have crafted an Agile UX/Usability Testing methodology. In this type of testing, we move through the entire process at a heightened speed. We schedule the study, recruit and test the participants, analyzing the findings, and produce the deliverable, all within a time frame of 1-week or less. And at lower price point than our traditional testing methods, our Agile clients have found tremendous value in this service.

Our Approach

Usability Sciences typically conducts Agile research sessions in our state-of-the-art usability lab.  Our Agile research format is optimized around efficiency and meeting the tight timelines inherent in an Agile environment.  To do this, we conduct the research in a single day and broadcast the sessions in real-time so all of the designers, stakeholders, and developers can observe and interact in real-time with the researcher.

  1. We begin by working with you to understand your research objectives, identify your target audience and determine which assets will be evaluated by participants (e.g., wireframes, screenshots, prototype, etc.).
  2. Prior to the research being scheduled, our recruiting team will set up a call to understand your target audiences.  They will then create a standard screener that can be used as a template screener for each round of Agile research.  Minor adjustments can be made prior to each round if the target audiences vary.  Using the standard screener our recruiting team will pre-screen a large pool of users who fit your target demographic.  This allows them to quickly recruit the 5-6 users needed once the test is scheduled.
  3. We also assign a dedicated research team that will work with you on multiple agile tests to maintain continuity in the process.  This ensures continuity across the research and streamlines our internal processes quite a bit.
  4. When your team is ready to go, reach out to us with a minimum of one-week notice and we can begin the process. This kicks off the recruiting and scheduling process for your test participants.
  5. Your research team will set up a kick off call to review the designs being tested and outline the primary task scenarios and moderator questions that will be used during testing. We find that the test plan often needs to be adjusted on the fly – or at the last minute – because you have an additional feature or 2 that needs feedback.  No problem!  The important thing is that your team gets the user feedback it needs when it needs it.
  6. One-on-one 60-minute test sessions are conducted over a full day of testing that typically begins at 9:00 a.m. and is completed by 5:00 p.m.  Our team is building a bulleted list report over the course of the day with the issues uncovered.
  7. At the end of the testing day, or first thing the following day, a conference call is held to review test results and discuss recommendations to fix the issues uncovered.

The Results

With Agile testing, you receive all the benefits of traditional UX/Usability testing – insights into trouble spots, feedback on key features and functions, actionable recommendations to deliver the highest value – but in a compressed timeframe that meets the demands of your fast-paced Agile development cycles.

Most of our Agile client’s leverage this testing methodology on a recurring monthly basis, bringing us various pieces of content that they need feedback on before moving forward with. This “bite-size” usability feedback has proven highly effective in keeping our Agile clients on-schedule and within budget, as they continuously iterate their designs to improve the user experience.

Contact us today to collaborate with our experts on building a better a user experience.

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CLIENT TESTIMONIALS

“From beginning to end, everyone I interacted with from Usability Sciences was professional and thorough. I was impressed with the testing technology, the methodology and especially the team that led the project. This is one of the most impactful pieces of research I have ever delivered to my team. Thank you!”

Kevin King
Senior Director of Digital Media, A&E Television Networks

“USC managed tight timelines and a client team that was tough to wrangle, But more importantly, the quality of the work was exemplary. It's work I would hold up as "the way we should do things" and share as a case study across the organization.”

Group Product Director
Digital Marketing, Pharmaceutical Company