The Usability Blog
A Practical Guide to User Experience Insights

Qualtrics and Usability Sciences Corporation Announce Partnership to Revolutionize the Analytics of Website Research

q_logo_verticalPROVO, UT–(Marketwired – Apr 8, 2015) – Qualtrics, the world’s leading enterprise insight technology provider, and Usability Sciences Corporation, a pioneer in usability and user research, announced a partnership today that will help redefine how website feedback is gathered and used.

This partnership combines best-in-class Qualtrics technology via its Site Intercept product and Usability Sciences’ extensive user research portfolio to help turn real-time web data into actionable insights. Usability Sciences brings over 15 years of website user testing, analysis, and continuous improvement practices to the table to help organizations optimize their websites and gather valuable feedback.

“Usability Sciences has chosen Qualtrics Site Intercept after extensive research and evaluation,” said Scott Gunter, Chief Operating Officer, Usability Sciences. “Over the last 15 years, we have developed a service we call Attitudinal Analytics®, which we believe to be the world’s most sophisticated process for continuous website improvement.  The Site Intercept platform is the only technology on the market capable of executing Attitudinal Analytics and delivering the kind of impact demanded by our clients.”

Qualtrics customers who purchase Site Intercept and engage with Usability Sciences, will receive a tailored, research engagement aimed at maximizing their Site Intercept investment.  Engagements are led by a Usability Sciences’ research specialist and include: strategy sessions, survey design and implementation, design and delivery of interactive, story-telling dashboards that expose root cause of visit failure, and actionable recommendations for improving the website experience.

“This partnership shows Qualtrics’ continued dedication to prospective customers’ overall success through its partnership ecosystem,” said Jeff Harvey Director, Global Alliances & Partners at Qualtrics. “When customers choose Qualtrics and its partners, they’re getting industry-leading expertise, experience and results to help them go faster, do more, and be right throughout the process.”

To learn more, visit the Qualtrics Innovation Exchange.

Qualtrics on Social: Qualtrics BlogFacebookTwitterLinkedInInstagram and Google+

About Usability Sciences:

With more than 25 years of experience in the usability and user experience arena, Usability Sciences has developed an industry-leading portfolio of research methodologies that delivers robust and actionable results to its Fortune 500 client base. More information about Usability Sciences is available at getdirection.com.

About Qualtrics

Qualtrics is a rapidly growing software-as-a-service company and the provider of the world’s leading insight platform. More than 7,000 enterprises worldwide, including half of the Fortune 100 and 99 of the top 100 business schools, rely on Qualtrics technology. Our solutions make it fast and easy to capture customer, employee, and market insights in one place. These insights help our clients make informed, data-driven business decisions. Global enterprises, academic institutions, and government agencies use Qualtrics to collect, analyze, and act on voice of the customer, customer satisfaction, employee engagement, 360-degree reviews, brand, market, product concept, and employee feedback. To learn more, please visit www.qualtrics.com.


Sign up to become a Paid Test Participant.

Sign UP Now


“From beginning to end, everyone I interacted with from Usability Sciences was professional and thorough. I was impressed with the testing technology, the methodology and especially the team that led the project. This is one of the most impactful pieces of research I have ever delivered to my team. Thank you!”

Senior Director
Digital Media Television Networks

“USC managed tight timelines and a client team that was tough to wrangle, But more importantly, the quality of the work was exemplary. It's work I would hold up as "the way we should do things" and share as a case study across the organization.”

Group Product Director
Digital Marketing, Pharmaceutical Company