The Usability Blog
A Practical Guide to User Experience Insights

How Does Your CX Compare to the Competition?

How successful are you at measuring customer experience?

While working with many of our customers, we’ve noticed that they’re implementing CX measurement programs to help guide them in making improvements.  In support of this effort, we’ve developed a CX Measurement Index to help our customers and prospects get a clear picture of how successful other companies are in collecting meaningful and actionable CX metrics.

We’d like to make the CX Measurement Index available to everyone we can.  If you could take the time to answer 11 brief questions and submit your response to us, we will return a report to you that shows where you stack up against other companies that have participated.  All responses will be strictly confidential and will only be used to aggregate data in feeding the CX Measurement Index.

Please click here to take the survey. If you would like to learn more about Usability Sciences, please contact us so we can walk you through how we approach customer experience.

-Ben Bishop, Marketing Manager, Usability Sciences


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