The Usability Blog
A Practical Guide to User Experience Insights

Monthly Archives: August 2016

How Does Your CX Compare to the Competition?

How successful are you at measuring customer experience? While working with many of our customers, we’ve noticed that they’re implementing CX measurement programs to help guide them in making improvements.  In support of this effort, we’ve developed a CX Measurement Index to help our customers and prospects get a clear picture of how successful other… read more

Password Rules Should Never be Hidden!

Don’t hide the password rules from potential customers! We all have experienced the anxiety of coming up with a secure and unique password when creating a new account. Too often we simply relied on a familiar stand-by used for other accounts and risked the hackers delight at getting one password to open them all. As… read more


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“From beginning to end, everyone I interacted with from Usability Sciences was professional and thorough. I was impressed with the testing technology, the methodology and especially the team that led the project. This is one of the most impactful pieces of research I have ever delivered to my team. Thank you!”

Senior Director
Digital Media Television Networks

“USC managed tight timelines and a client team that was tough to wrangle, But more importantly, the quality of the work was exemplary. It's work I would hold up as "the way we should do things" and share as a case study across the organization.”

Group Product Director
Digital Marketing, Pharmaceutical Company