The Usability Blog
A Practical Guide to User Experience Insights

[Webinar] The Top 4 Omni-Channel Research Methods

Research has found that companies who provide a seamless and consistent experience across channels – including web, mobile, email, social media and in-store – not only yield higher sales, but also retain more than twice as many customers than companies with ineffective cross-channel strategies. With the heightened pace of technological evolution and consumers’ steadily increasing expectations, companies are in a race to optimize their user experiences and successfully fuse the digital and in-store experience. Welcome to the omni-channel era where customers expect all channels to be connected and at their disposal, wherever and whenever.

dynamic-customer (1)This exciting webinar will discuss:

  • Omni-channel research methods
  • Best practices of omni-channel user experiences

Join Jason Vasilas, Associate Director of User Experience, as he presents this thought provoking webinar.

View the Webinar!


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“From beginning to end, everyone I interacted with from Usability Sciences was professional and thorough. I was impressed with the testing technology, the methodology and especially the team that led the project. This is one of the most impactful pieces of research I have ever delivered to my team. Thank you!”

Senior Director
Digital Media Television Networks

“USC managed tight timelines and a client team that was tough to wrangle, But more importantly, the quality of the work was exemplary. It's work I would hold up as "the way we should do things" and share as a case study across the organization.”

Group Product Director
Digital Marketing, Pharmaceutical Company