Usability Testing
The goal of lab-based usability testing is to provide actionable recommendations to improve the customer experience. We gather:
- Qualitative feedback by observing users as they complete tasks and recording their feedback on the processes and functionality of a product, website, software application, kiosk, Intranet site, newsletter, manual - basically anything that has a customer interface or involves human interaction.
- Quantitative feedback through satisfaction surveys and task timings, when appropriate for the test
Our experience confirms that qualitative user feedback combined with our recommendations to remedy usability problems empowers our clients to improve.
Why Usability Sciences?
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- Ranked #1 - according to Forrester Research ™, based on number of research engagements performed annually
- Multi-city lab facilities - Dallas and Chicago and aggressively expanding
- Mobile lab capabilities - we have performed tests all over the United States, Canada, Mexico, Venezuela, Germany, the Netherlands, Switzerland, Spain, England, France, Belgium, Japan, China, and Singapore.
- State-of-the-art observation rooms plus remote observation capability
- Flexibility - we adjust questions, when necessary, during testing to help clients learn more
- Depth of expertise - our test moderators create and execute the discussion guides.
- Bilingual - test moderating and client observation available in the language of choice
- Technically advanced - all test sessions digitally recorded and delivered to client on DVDs
Scheduling and Turnaround
Despite an impressive active client list, Usability Sciences can usually schedule a test within a few weeks of contract signing. We are comfortable working within aggressive time frames. Typical timeline for a Lab-Based Usability Test is four weeks from kick-off conference call to presentation of report.
Contact Us for more information or to schedule a Lab-based Usability Testing service.