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Our Recruiting Process
Understanding the Process of Participant Recruiting for Usability Testing

Our Recruiting Process

Step 1: Initial Email Invite/Online Survey

In most cases, the Usability Sciences’ recruiters will send out and an initial email invitation to complete an online survey anytime a new study becomes available. This email will contain a brief description of the type of user we are looking for and a link to an online survey. Once you complete the online survey, you will move on to the screening process IF you pre-qualify. The online survey is only the pre-qualifying stage; you will not be compensated for completing any online surveys.

Step 2: Screening

After you fill out the online survey and if you pre-qualify, you will receive a call from a recruiter who will take you through a phone screen. If your answers match the current study’s profile and you’re available when the research is taking place, you will be scheduled at this time.

Step 3: Confirmation and Reminders

Once you qualify and are scheduled by the recruiter, you will receive a confirmation email detailing our exact location and the details of the study. The day before the study, you will receive a Reminder email asking you to reply. You should reply whether or not you are still able to attend and let us know. If you do not respond to the email, a recruiter will call to confirm your session, but if you do not answer, we may have to replace your session.

Step 4: Participation

At this point, you will come to our office at the designated time of your session to share your opinions and feedback. We ask that you always arrive 10 minutes prior to your scheduled session. Once in our offices, you will sign our non-disclosure agreement and start your session. During the session, you will work one-on-one with an analyst/moderator who will gather feedback regarding the product/website being evaluated. Remember to think out loud as much as possible and share your opinions about the site throughout.

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CLIENT TESTIMONIALS

“From beginning to end, everyone I interacted with from Usability Sciences was professional and thorough. I was impressed with the testing technology, the methodology and especially the team that led the project. This is one of the most impactful pieces of research I have ever delivered to my team. Thank you!”

Kevin King
Senior Director of Digital Media, A&E Television Networks

“USC managed tight timelines and a client team that was tough to wrangle, But more importantly, the quality of the work was exemplary. It's work I would hold up as "the way we should do things" and share as a case study across the organization.”

Group Product Director
Digital Marketing, Pharmaceutical Company