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In-House Labs

In-House Labs

Usability Sciences offers usability labs in locations across the country. We utilize state-of-the-art, high-tech usability labs to capture, analyze and provide top-quality user feedback for our clients.

Test participants work in a private room free from distractions while the research team and clients watch from a dedicated observation room next door.

A large one-way mirror between the user and observation rooms allows direct observation of participants, plus a dedicated monitor in the observation room provides a live onscreen view of exactly what the participant sees, along with a picture-in-picture of the participant’s face. This arrangement provides our clients a clear view of the participants’ facial expressions and their behavior. The sessions are recorded with state-of-the-art software that combines video, audio and logging notes for analysis and creating video clips.

The audio and/or video feed can also be transmitted to our client conference rooms, which are large enough to accommodate your entire team. In these conference rooms, your team can both watch the sessions and easily discuss their observations with each other. For those who are unable to be on-site for testing, we stream the audio and video feeds over the Internet, so they can follow along on their personal computers or from your office.

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These advanced labs make it possible for us to offer numerous user research services, including usability testingrapid iterative testing, competitive testing, design walk-through testing, mobile and tablet testing and eye-tracking, to address a variety of research needs.

Multilingual Testing Setup

From time to time our clients need to test customers whose primary language is not English, which occurs frequently with in-country usability testing and remote usability testing. In this case the moderator asks questions in English, which are translated for the participant by an interpreter. The participant’s responses are then translated into English by the interpreter for the moderator and client. We can record either the English comments alone or both languages on the video. Additionally, in-house and remote observers can listen to the language of their choice; we can send the feeds for the different languages to separate conference rooms or stream the feeds over different phone connections.

Contact us today to see how we can build a usability test setup to meet your user research needs.

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CLIENT TESTIMONIALS

“From beginning to end, everyone I interacted with from Usability Sciences was professional and thorough. I was impressed with the testing technology, the methodology and especially the team that led the project. This is one of the most impactful pieces of research I have ever delivered to my team. Thank you!”

Kevin King
Senior Director of Digital Media, A&E Television Networks

“USC managed tight timelines and a client team that was tough to wrangle, But more importantly, the quality of the work was exemplary. It's work I would hold up as "the way we should do things" and share as a case study across the organization.”

Group Product Director
Digital Marketing, Pharmaceutical Company