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The Usability Blog
A Practical Guide to User Experience Insights

Usability

dreamforce

Don’t Miss Our Dreamforce 2016 Session

For the 6th year in a row find our own Scott Kincaid presenting at Dreamforce. He will be joined by co-presenters Matt Lamb and Josh Monson. The title of this years Dreamforce session is Usability Ninja Series: Tips and Tricks for Improving Usability. Check out the Synopsis below: If you’re looking to improve adoption of your… read more

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Pokémon Go and Server Problems

Like a lot of other people, I’ve recently become enamored with the new game Pokémon Go (an “augmented reality” game that encourages players to actively explore the real world to catch creatures known as Pokémon). And, also like a lot of other people, I’ve experienced a lot of issues with the game; given the explosive… read more

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How to Decide Between a DIY UX Tool or a Full UX Test

With all the new do-it-yourself UX tools available to professionals, it’s becoming more difficult to know which direction is the right one for your company. You might spend hours researching different Usability companies as well as their various online tools trying to decide if a full usability study or a quick online survey is the… read more

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The Usability of Remotes

Every so often we feature user experience based reviews of everyday items. With that being said, back in November, I had a very successful Black Friday and got myself a new receiver and remote control for my home theater (online, of course, no way I’m fighting Black Friday crowds for any deal). Now lots of… read more

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Order Online and Pick Up in the Store, but Where? Part 2

Signs that guide inside for Online Order pickup Part One of this blog gave examples of retail stores that display noticeable signage at the door or immediately after to direct their customers where to pick up their online orders. In this blog post, we’ll look at signage inside stores that offer online order pickup. Online… read more

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Mobile Ticketing Should Be Simple

If event tickets purchased online can be displayed on a smartphone for entry, make it easy to purchase the tickets using a smartphone. Last weekend my cousin from out of town wanted to see the 6th Floor Museum in downtown Dallas. I had previously looked at the http://www.jfk.org/ website on my tablet and found that… read more

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Beauty Is Skin Deep: The Need for Usability

As a usability practitioner, I often find myself critiquing things I come across in the course of my day: “Why is this so hard to figure out?” “It’s too difficult to find the information I want—I’m outta here!” “The company should cut down on the number of steps in this process,” etc. My intellectual knowledge… read more

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Poor Usability Imposes a Time Tax On Your Users

It doesn’t matter whether your users are visitors to your website or customers for your software.  It doesn’t matter whether they are consumers or business people.  Their time is precious to them. Time magazine recently published an article that claimed Americans would pay $2,700 for an extra hour a day.  Small business owners report that… read more

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iPhone 6 & iPhone 6 Plus: Fragmentation in the iDevice Lineup6

For the past several years, as Apple’s iOS and Google’s Android operating systems have competed across multiple fronts (for consumers, for developer support), one point that has frequently been called out is the issue of Android fragmentation. This refers primarily to the numerous versions of Android that developers must target, since OEMs may or may… read more

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