Solutions for Common Challenges

Many clients approach Usability Sciences not knowing which solution or research program is right for their particular need. Below are some common challenges along with recommended solutions.

If you are still not sure which solution is best for your needs, no worries. Contact Us and we’ll help point you in the right direction.

Challenge: Do my international sites perform as well as my US site?: Solution: Our User Experience Assessment (Multi-National Deployment) was created to provide detailed answers to questions like these.

Challenge: I am planning to redesign my site and want to find the best-of-breed features that my customers would like for my site. What should I do?: Solution: A tailor-made package of Comparative Studies and Focus Groups will provide you with the information you need.

Challenge: I have budget for one usability test. Where in the development cycle will I best leverage this investment?: Solution: We recommend utilizing our Design Walkthrough for your one usability test.

Challenge: I have many feature enhancements planned for my site/product. Which ones should I tackle first?: Solution: Our Feature Prioritization Study will help you answer that question.

Challenge: I have several new designs for my site/product and would like to test them. What do you recommend?: Solution: We recommend our Design Walk-Through service.

Challenge: I have websites located in many different countries and in many different languages. Does Usability Sciences have any experience with global studies?: Solution: Absolutely! Our Global, Multi-Language User Research is unrivaled.

Challenge: I know my site has problems, I just don’t know what or where - and I need to know how to fix them once I find them.: Solution: We understand. Our Usability Tests and Attitudinal Analytics® combined will help you find the what and where of your website problems and provide intuitive recommendations for resolving them.

Challenge: I need a quick snapshot of how well my customer/user understands, operates, and navigates part of my website (or product).: Solution: We recommend our Express Usability Test.

Challenge: I need to know how my website/product performs in comparison to my competition.: Solution: We recommend our Panel-based Competitive Benchmark Benchmarking solution or our Lab-based Competitive Benchmark Test.

Challenge: I need to know how succesful the first time visitor is on my site versus someone who visits often. Can Usability Sciences help?: Solution: Absolutely! Our User Experience Assessment will differentiate the success between new visitors and returning visitors.

Challenge: I need to know how well my customers understand, operate, and navigate my website/product?: Solution: We recommend our Usability Test, User Experience Assessment, and Attitudinal Analytics®.

Challenge: I need to know what areas of my site are contributing most to unsuccessful visits, shopping cart abandonment, and poor satisfaction ratings.: Solution: Our Attitudinal Analytics® study will help you uncover your issues.

Challenge: I need to know who is coming to my site or using my product, why, and whether they are successful. Help me, please!: Solution: No problem. Our User Experience Assessment will answer those questions for you.

Challenge: I need to make a quick decision on a design for my site/product. Can I get an expert opinion from someone at Usability Sciences?: Solution: Absolutely! We recommend our Expert Analysis / Heuristic Evaluation.

Challenge: I want to know what happens AFTER visitors leave my site - did they buy from my competition? Or one of my own stores?: Solution: Our Attitudinal Analytics® solution with Follow up email will provide you with the post-visit information you need.

Challenge: I would like to have personas developed for my website. Does Usability Sciences offer such a service?: Solution: Yes. Our Behavior-Based Persona Development service is new. It leverages the data collected during our Attitudinal Analytics™ service.

Challenge: My customers complain that our search results don’t give them what they expect. How can I improve this?: Solution: A detailed Site Search Evaluation will explain difficulties and provide valuable insight on how to correct them.

Challenge: My site visitors tell me my site is hard to navigate.: Solution: This is more common that you think. Our Usability Test and Attitudinal Analytics® will help you pinpoint where the difficulties exist and provide recommendations on how to correct these issues.

Challenge: My site was recently redesigned and I want to test it before I launch - what is the best kind of test for me?: Solution: We recommend our Rapid Iterative Testing.

Challenge: My site/product is going to be reorganized and redesigned. I need help getting the content organized and navigation right this time. Can Usability Sciences help?: Solution: Definitely. Our Content Aggregation Study is tailor made to meet your need.

Challenge: What do visitors/shoppers coming to my site expect, and how do I best meet/exceed their expectations?: Solution: Our Panel-Based Competitive Benchmark Test will answer these questions and show you how you compare with the competition on those same issues.