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The Usability Blog
A Practical Guide to User Experience Insights

Lab Testing

How bad is one negative experience?

So you’re behind schedule and you need to get your designs out the door. The urge to “compromise” and sacrifice the user experience just to get to the minimum viable product is strong. “It’s ok,” someone in your organization probably says, “it’s at the top of the roadmap for v2.” But that might not be… read more

Usability Testing Healthcare.gov

It’s a topic that has dominated the headlines everywhere – all the way from trusted news sources like MSNBC, CNN, and Fox News to comedy programs like Weekend Update on Saturday Night Live – there are issues with the recently launched Healthcare.gov website. During the first month it was open for enrollment, 106,185 customers signed… read more

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