LivePerson, provider of online help to e-commerce sites, recently published a global study on the user experience. The findings, as you might expect, underpin the need for their service.
Speed of abandonment: 71% expect to be able to access help when purchasing online within five minutes, whilst... read more
March 1 saw Groupon’s founder and CEO Andrew Mason fired. He tweeted a very humble farewell letter, within which was a piece of advice to his colleagues. Here’s what he wrote:
“If there's one piece of wisdom that this simple pilgrim would like to impart upon you: Have the courage to start with... read more