Usability Support Analyst
Job Summary:
We are currently seeking a usability analyst to conduct user experience research and usability tests aimed at improving the user interfaces of websites, software applications, and hardware devices. The usability analyst participates in all phases of the usability testing process, which include: (1) working with our clients to understand their project objectives, (2) developing a usability test plan which addresses the client's objectives, (3) helping facilitate projects such as focus groups and one-on-one usability sessions to obtain user preferences and feedback, (4) scribing and translating (verbally and written) user feedback and, (5) analyzing and documenting the results discovered from the usability sessions (note that it is the job of the client's development team to correct the issues we found during testing, thus this position does not involve any design or programming.) Specialized training will be provided by Usability Sciences. Fluency in English/Spanish is preferred, but not required.
Job Requirements:
- A strong desire to make a product (website, software, hardware) "usable"
- Project lifecycle experience with web application implementations
- Detail-oriented, with the ability to multi-task
- Excellent written and verbal communication skills, with proficient typing skills
- Should be self-directed and have effective time management skills
- Proven ability and desire to work effectively as a member of a team
- The ability to quickly learn and adapt in a fast-paced, highly interactive environment
- Self-starter who is comfortable with minimal day-to-day guidance and independently managing deadlines
- Ability to work well with a variety of high-profile clients
- Proficiency in Microsoft Word, Power Point, Excel, and Outlook
- Good analytical and quantitative skills and the ability to make sound recommendations and decisions based on observed user behavior and prior experience
- Bachelor’s degree in relevant field of study
Skills Desired:
- Gathering, analyzing, and documenting user feedback
- Understanding user segmentation and demographics
- Facilitating (moderates and scribes) testing sessions
- Presenting feedback and recommendations to client within business and user experience framework
- Providing assistance to colleagues in support of deliverable completion
- Ability to develop and deliver: Testing Scenario Scripts, User Observation Logs, Highlight CDs, Findings and Recommendations, Presentations
About Usability Sciences:
Since 1988, Usability Sciences continues to be the leading user experience solutions provider.
Who We Are:
Usability Sciences was built around a set of core beliefs and values. Being a relatively small company, it is critical that all of our employees promote the ideals listed in our "What we believe".
Location:
This position is being offered from our main office located in Irving, Texas (Dallas area). Relocation expenses will not be covered.
Next steps:
Please send resumes and/or examples of past work to Careers[at]usabilitysciences[dot]com.
Note: Unfortunately, we are unable to provide visa sponsorship for this position.