User Research Services

Full-Service user research firm with in-house recruiting, moderators, and usability labs.

B2B & B2C

Gaming (PC/ Console/ App)

Healthcare

Inclusive Design (Ethnography & Hispanic Research)

Labs

Research when and WHERE you need it.

Labs

Our Services

We know what you’re looking for. It’s not a list of research methods. It’s the insights, answers, confidence and the direction that comes from understanding your users better. That’s our specialty. These are just some of the tools that help us get there.

Content Aggregation

Allow your customers and users to actually help build your taxonomy and improve findability.
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Diary
Study

Collect detailed thoughts and attitudes from your customers as they use your products or services.
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Exploratory
Interviews

Get rich insights directly from the intended users of your products, collected via one-on-one dialogue.
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Field
Study

Harness the power of observation and understand how consumers behave in their "natural habitat."
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Focus
Groups

Hear consumers share candid thoughts, answer questions and debate and brainstorm with others.
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Omni-Channel
Research

See how your customers interact with your brand at all touch points and all along the journey.
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Persona Development

Insightful, comprehensive portraits of your target users that allow you to predict behaviors.
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Stakeholder Interviews

Ideal for gauging internal sentiment, tap into the ideas, needs and concerns of your key stakeholders.
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Strategic
Innovation
Workshops

Let us lead your team in focused exercises designed to generate new ideas and long term organizational strategies.
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Design
Thinking
Workshops

Build consensus among your key stakeholders and document needs, motivations and goals before ideation.
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Continuous
Improvement
Workshops

Discover ways to zero-in on inefficiencies and create actionable solutions for streamlining systems and operations.
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Agile
Usability

Get rapid insights with tactical testing that aligns with your project sprints.
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Usability
Testing

Obtain insight into your site, app, or device from profile users as they interact with it.
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Our Clients

Great companies understand the importance of taking guesswork out of the equation when it comes to planning, creating, deploying and improving their products and services. And we’ve been fortunate enough to work with some of the world’s best.


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Become a Participant

We are continuously recruiting people to participate in paid usability tests, focus groups, and other research studies. All levels of Internet experience are welcome, and you will be compensated.

 

Your opinions will help companies create better experiences!

 

Become a Participant