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The Usability Blog
A Practical Guide to User Experience Insights

Monthly Archives: April 2017

The Hunt for Headphones

I’ve owned so many headphones over the years I can’t even begin to keep track of them all. Right now I probably have at least 5 pairs, some of which get used regularly, some of them never. However, no headphones have ever fully met my needs yet; they either leave me stuck with wires or… read more

What makes a great customer experience at an online pharmacy?

Last year I opened an online pharmacy account on several sites. Most of us who have only 1-2 prescriptions wouldn’t think having an online pharmacy account would make life easier. After all, when we need a medication refilled, we can just pick up the bottle and call the number of the pharmacy and read off… read more

My carrier is looking out for me

Ring, ring. I looked at my phone to see who was calling but didn’t recognize the number. Do I answer it?, I asked myself. Ring, ring. No, I’m not answering. Whoever it is can leave a message. Ring, ring. Maybe I should answer, maybe it’s important. Ring, ring. Okay, I’ll chance it. But it better… read more

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