The Usability Blog
A Practical Guide to User Experience Insights

Monthly Archives: January 2017

Once Great Retailers, Now CX Failures

The Key to success moving forward: Improved Customer Experience Understanding where your customer experience fails, fixing the failures, and then becoming a best-of-breed digital platform going forward should be the solution. If you have read the news lately then you know that Sears and Macy’s are at pivotal points in their histories – possibly even… read more

Come Hear Us Speak at Ignite DFW

Coming up next week, our VP of Customer Experience, Scott Kincaid, will be giving a presentation at Ignite DFW in South Dallas. His talk will be on the topic “Bad User Experience is Never Done withMalice.” It will be a very engaging session where you can also check out other presentations by a diverse group of speakers. Here’s… read more


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