[Webinar] The Top 4 Omni-Channel Research Methods
Research has found that companies who provide a seamless and consistent experience across channels – including web, mobile, email, social media and in-store – not only yield higher sales, but also retain more than twice as many customers than companies with ineffective cross-channel strategies. With the heightened pace of technological evolution and consumers’ steadily increasing expectations, companies are in a race to optimize their user experiences and successfully fuse the digital and in-store experience. Welcome to the omni-channel era where customers expect all channels to be connected and at their disposal, wherever and whenever.
- Omni-channel research methods
- Best practices of omni-channel user experiences
Join Jason Vasilas, Associate Director of User Experience, as he presents this thought provoking webinar.